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Author Topic: Can't get video to work  (Read 854 times)

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Jens Rieger

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Can't get video to work
« on: 2019-02-10 13:25:22 »
I bought a new computer so I had to reinstall Windows 10 and all programs including ThumbsPlus 10 Prof.. I also installed the K-Lite Code Pack as usual. But when I play a video I can only hear the sound. What could be the problem?

Daan van Rooijen

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Re: Can't get video to work
« Reply #1 on: 2019-02-10 18:47:08 »
I bought a new computer so I had to reinstall Windows 10 and all programs including ThumbsPlus 10 Prof.. I also installed the K-Lite Code Pack as usual. But when I play a video I can only hear the sound. What could be the problem?

This type of problem can be quite complicated..  8)

ThumbsPlus uses Windows' 'Directshow' system to play videos. The Directshow system splits a video into a video stream and an audio stream, and it assigns a decoder (also called codec) to each stream. These codecs decode the video and audio streams and send the output to a player (like Mediaplayer or ThumbsPlus' player), which plays them to the screen and to the soundcard.

In this case, it looks like the video stream has been assigned to the wrong codec, or to a non-functional codec, and as a result you don't get proper video.

If you have installed K-Lite, I think your system uses FFDSHOW to configure how codecs are used (a shortcut to FFDSHOW may be in your Windows start menu). If so, you could first use a utility like G-Spot (http://gspot.headbands.com/) to find out how this video had been encoded, and then use the configuration tools from FFDSHOW* to configure which codec will decode that type of video. Encoding methods are identified by a four-character code named FOURCC (for more info see https://www.fourcc.org/identifier/).

(*: I think those tools are named VFW Configuration and Video Decoder configuration, but that information may be outdated.)

Personally, I've stopped messing with codecs and I use the VLC Mediaplayer almost exclusively. It has all the major codecs built-in, so it doesn't depend on Windows and third-party codecs.  In Windows, I have associated most video filetypes (avi, mp4, mpg, etc.) to VLC, and in ThumbsPlus, I simply press Shift-Enter to launch a video in VLC (pressing Enter would open it in TP's own player, but Shift-Enter will open it in the program that is associated to it in Windows). I've also made VLC an external program button in the toolbar, so I can also launch it with a mouse click.
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Jens Rieger

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Re: Can't get video to work
« Reply #2 on: 2019-02-12 13:27:00 »
Thanks Daan for your answer. I only use VLC now. I think this is the best way at the moment.

iceman000

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Re: Can't get video to work
« Reply #3 on: 2019-08-22 14:33:23 »
I'm having the same problem. Not great when it can't be fixed. I'm using Lightroom now. Not ideal for video but already now use it for photos. I've been a Thumbs user for a long time and its a shame this can't be fixed.

Daan van Rooijen

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Re: Can't get video to work
« Reply #4 on: 2019-08-22 15:35:58 »
I'm having the same problem. Not great when it can't be fixed.
Who says that it can't be fixed?  As explained above, you must (get your system to) use the right codec for the encoding formats that your videos use. Finding and setting up the right codecs can be quite a puzzle.
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Laura Shook

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Re: Can't get video to work
« Reply #5 on: 2019-08-23 14:28:10 »
The problem you are having is most likely the result of old, bad, incompatible or incorrect codec(s) on your system. There are a wide variety of codecs that are available everywhere. We can't control what user has what codec etc.. there are simply TOO many.

1. The following information has helped many ThumbsPlus users and it is not a difficult process at all. With the correct codecs on the system ThumbsPlus v10 works very well!  It does not matter what version of Windows you are on or whether or not these files play in other movie players. (Please note that installing the codecs I suggest will not cause other movie players any trouble.)

I have never had anyone not be helped by the following information, in fact, here are some replies still sitting in my inbox as I haven't had time to close them yet:

K-Lite Codec Mega Pack
.... everything is ok again!! Playing, making a thumbnail, no problem.

.....Thanks.  That got my MP4 files working again.

.....Thanks very much. It worked perfectly and your video player is very smooth on my machine.

The solution:

ThumbsPlus is designed to work with animation files with the default codecs that are installed on your system. Codecs can be overwritten by other applications or become corrupted. Please try installing these specific codecs:

I have had great success in the past with K-Lite Codec Mega Pack as it installs some alternate movie codecs that may help.

I have many customers who have used this codec pack and I have never had a complaint about its use. It is free and you can download it here:
http://www.free-codecs.com/K_Lite_Codec_Pack_download.htm

2. If you don't want to install the codecs that WILL work with the ThumbsPlus v10 Movie Player (and won't cause issues with other players), you have several other options.

*Right click the thumbnail box and go to "Edit" to open the movie in the associated movie player on your computer.

*Right click a thumbnail box of a movie format and go to "configure type". Change file loading to "None" and then when double clicking a thumbnail the movie will open in the associated player on your computer.

*You can put a toolbar icon for any movie player (any program in fact) on the ThumbsPlus toolbar.  If you have several players you like, you can put icons on the toolbar for all of them.

I have attached 3 images to a new subject in the ThumbsPlus v10 FAQ forum:
My movies won't play - or are playing with the incorrect orientation
http://forum.thumbsplus.com/forum/index.php?topic=6173.0

*Configuring ThumbsPlus to play movies in another movie player
*Putting toolbar icons for other movie players on the ThumbsPlus toolbar
*Configuring new movie file types like .mts files

If you need further assistance please e-mail support@thumbsplus.com

Kind regards,
Laura
ThumbsPlus.com

Laura Shook

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Re: Can't get video to work
« Reply #6 on: 2019-08-23 14:50:08 »
I noticed that someone reported in this thread that the codec pack suggested did not fix a problem with playing movies in ThumbsPlus.

I have never been informed by anyone that this didn't fix any problem with playing movies. If this is happening with only one format, I wonder if the file type configuration isn't set up correctly.

I have attached an image that illustrates the configuration for mpg, mp4, mov and avi files.

Please also note that ThumbsPlus v11 will have a brand new movie player better suited for 2019!

Kind regards,
Laura
ThumbsPlus.com
support@thumbsplus.com