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Author Topic: I can't install ThumbsPlus/Install errors  (Read 40 times)

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Laura Shook

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I can't install ThumbsPlus/Install errors
« on: 2018-05-22 15:33:04 »
The ThumbsPlus installer is required by Windows Installer to uninstall the earlier build before beginning the install of a new build. If the uninstall files that Windows requires for an uninstall are missing or damaged the install will not continue.

If you are getting a message during install about a problem with an earlier build please try this method:

Open Control Panel>Programs and Features> Right click the ThumbsPlus v10 build 4011 and choose "change". Run the Repair/Install.

NOTE: If you are running Windows 10 the following applies:

1. The Settings (instead of Control Panel) is "Add or remove programs" or "Apps & features"--both go to same dialog.

2. Left click on ThumbsPlus to get the choices of MODIFY or Uninstall.

When the modify process completes you should be able to install the latest build!

There is a Windows fix for other (sometimes MSI or other installation errors) but this process should be tried first.


Laura Shook

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I can't install ThumbsPlus/MSI or Install errors
« Reply #1 on: 2018-05-22 15:35:49 »
Other ommon errors during installation, uninstall, and upgrades

The symptom:

Updates or upgrades of ThumbsPlus can't be installed due to an installation error, in most cases an "MSI" error. There are various other error messages during a failure to install ThumbsPlus.

During upgrades, this issue often occurs during UNINSTALL portion of the ThumbsPlus installer.

You need to download a file (that is provided by Microsoft), that fixes a problem with the (Windows) MSI database and cache. Microsoft provides this tool explicitly because of problems that occur in the MSI database and cache:

http://support.microsoft.com/mats/Program_Install_and_Uninstall/

This should correct the problem on your system with the Windows MSI database and cache and you should now be able to install the latest version.

Background information about program installation:

Programs are required by Windows to include with their installation files, files that are needed to uninstall the program. When ThumbsPlus is installed, all of the files needed to uninstall the program are stored in the users Microsoft (Windows) MSI database and cache (which stores install/uninstall files).

This means that when a user attempts to install a new build of the software, the old files from the previous install have to be in this Windows installation database and registry.

Errors occur when, for some reason, these files are not there. These errors may have a myriad of causes, none of which Cerious Software can control. The most likely causes are third-party registry or uninstaller tools, and other software called "tune-up," "system optimizer etc.  These "tools" tend to remove or change files that shouldn't be removed or changed.