ThumbsPlus

All forums => ThumbsPlus v7-v9 Questions => Topic started by: CharlesTreavers on 2015-03-18 16:37:27

Title: No Scanners Detected
Post by: CharlesTreavers on 2015-03-18 16:37:27

I have V9 sp2 and since I updated to build 3946, my CanoScan 5600F scanner is no longer detected - it has worked on all previous versions and builds.

The scanner works perfectly in its own software and in Windows Paint but not Thumbsplus.

I have reinstalled the scanner software and also got the latest drivers.

Any ideas.

Title: No Scanners Detected
Post by: Daan van Rooijen on 2015-03-18 17:49:54

Have you tried 'redetect scanners' under Image | Acquire | Twain Setup?

For additional ideas, see these threads:
http://forums.cerious.com/forum/index.php?id=1846
http://forums.cerious.com/forum/index.php?id=4291

Title: No Scanners Detected
Post by: CharlesTreavers on 2015-03-18 18:06:21

Yes !!

Title: No Scanners Detected
Post by: Daan van Rooijen on 2015-03-18 18:57:19

> Yes !!

'Yes' as in "Yippie it works", or as in "yes I tried all that, but it still doesn't work" ?  :)

Title: No Scanners Detected
Post by: CharlesTreavers on 2015-03-19 03:27:45

It is yes I have tried that and it doesn't work, I was just exasperated that I was asked such an obvious question.

Title: No Scanners Detected
Post by: Daan van Rooijen on 2015-03-19 12:26:04

You'd be surprised how many people overlook the obvious solutions.

When you don't mention which solutions you already tried (and when you don't even provide any relevant information about your platform), you're wasting both your own and other peoples' time.

Title: No Scanners Detected
Post by: CharlesTreavers on 2015-03-19 13:40:21

The reason I posted onto the forum is because Cerious do not appear to answer a submitted problem report, they seem incapable updating their software without creating new problems.

While I might be completely wasting my time by posting, it is in the slim hope that someone else might be encountering a similar problem. You never know, someone might be able to throw some light on the problem but by guessing and throwing in obvious suggestions, albeit with the best intentions, isn't really helpful.