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ThumbsPlus v7-v9 Questions / Cannot Install SP2
« on: 2015-02-17 13:09:12 »
Hi Greg,
Thanks for the information and the link from Microsoft; it might be useful elsewhere later on.
With regard to the quote...
"If the installer for the latest version is unable to uninstall the prior version, and if you cannot uninstall it from Control Panel, then the Windows Installer database is missing the original installer. This is usually caused by some type of registry editor or clean up type program."
I was able to manually uninstall build 3938 from the Control Panel. I then installed Build 3945. An update (Build 3946) was posted later on, which I was able to uninstall/install normally through the TP installer.
Now, I do use a program called CCleaner, which I primarily used to remove cookies and other remnant crap on the system. As for Registry Edits, I specifically target broken links. As such, I don't believe my actions were the cause.
Regards,
Bryan
Thanks for the information and the link from Microsoft; it might be useful elsewhere later on.
With regard to the quote...
"If the installer for the latest version is unable to uninstall the prior version, and if you cannot uninstall it from Control Panel, then the Windows Installer database is missing the original installer. This is usually caused by some type of registry editor or clean up type program."
I was able to manually uninstall build 3938 from the Control Panel. I then installed Build 3945. An update (Build 3946) was posted later on, which I was able to uninstall/install normally through the TP installer.
Now, I do use a program called CCleaner, which I primarily used to remove cookies and other remnant crap on the system. As for Registry Edits, I specifically target broken links. As such, I don't believe my actions were the cause.
Regards,
Bryan