Messages

1

ThumbsPlus v7-v9 Questions / Registration Key does not work

« on: 2015-03-27 09:04:33 »

Well, the code did work finally. Even though I was given the wrong registration info in my original confirmation email.

This is what I was sent.

Product: ThumbsPlus Pro 10 Home Network (5 user limit)
User name: Xxxx Xxxxxxx
Registration Code: xxxxx-xxxxx-xxx
#Users/Qty: 1   

Problem with this is that the #Users should have been 5, not one. Changing it to 5 finally worked.

Oh well, at least it is working now.

2

ThumbsPlus v7-v9 Questions / Registration Key does not work

« on: 2015-03-26 13:28:50 »

First off, let me say I have been using TP since 1998 and have never had an issue with the app or with registering new upgrades.

Yesterday when I purchased and completely new version I received my reg code email and installed the program via the provided links and tried to enter in the info included in the email. Name and code have been copied and pasted into the reg form, entered in manually, tried all caps no caps, etc, un-installed the app and re-installed. Nothing works and gives this error.

"The name and code you entered do not validate. Please check the instructions above and try again?

I contacted support about this and "Laura" (ishook@cerious.com who is obviously NOT a Cerious employee and is probably in a call center) responded with:

Please click the OK button as I have just received a couple of reports that the license doesn't validate (the red x doesn't go away) until OK is clicked.

Well no kidding, Just entering in the info gives the Red X, when I press the 'OK button that is when it fails and gives me the error text beside the Red X.

I have sent several emails to them but have not gotten any response and came here hoping someone from Serious could help with this matter.