ThumbsPlus
All forums => ThumbsPlus v10 Questions => Topic started by: wingfield on 2023-08-01 16:05:23
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Hello,
I'm moving thumbs to a new computer. it seems to have worked in that the app opens; but after a short time, I get the below message. any thoughts on how to get red of this??
"your session is not active in the thumbspus pro database for multi-user license validation. the database may be unreachable or damaged, or your computer was not able to check in for 5 minutes.
at that point, the app closes.
thoughts???
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I'd try again after rebooting the PC.
If that doesn't help, run TP with elevated rights (as admin). Re-enter your license details.
If that doesn't help either, reinstall, but run the installer with elevated rights.