Sudden problem after 10 years or more using the product -- When I turn a jpg image, either using the jpeg options under file or using the turn and mirror or even the rotate, I get no indication of failure but the intended action is not effected.
The image viewed does rotate/turn. I issue a command to save and sometimes I also create a new thumbnail. If I create a thumbnail, it mirrors the image displayed. If I then close the image and reopen it, it comes up without the turn. I have cleared the option to keep the old date and time under options but that has not affected this. I thought that perhaps the files involved were read-only, but I checked and that is not the case. I have the network version and the same behaviour was seen on two computers: one running Windows 7 and the other Vista. The Vista machine was using TP version 8 and the Windows 7 (64 bit) machine was running TP version 9. Interestingly, Windows showed the orientation correctly over the network in the Explorer. I thought perhaps it was a caching issue, but restarting TP had no effect.
I have exhausted my store of ideas, so if someone could suggest something that may be happening, I would greatly appreciate the input. I suspect that this is an image interaction with Windows and not a TP issue, but it would be nice to solve the issue. The images involved were taken on a Samsung Galaxy Camera (not the phone) which has apparently some issues with Windows. I have had no problem with images taken from Canon cameras or Sony cameras.
