The reason I posted onto the forum is because Cerious do not appear to answer a submitted problem report, they seem incapable updating their software without creating new problems.
While I might be completely wasting my time by posting, it is in the slim hope that someone else might be encountering a similar problem. You never know, someone might be able to throw some light on the problem but by guessing and throwing in obvious suggestions, albeit with the best intentions, isn't really helpful.