ThumbsPlus

All forums => General Discussion => Topic started by: KStevens on 2012-12-01 01:20:11

Title: Thumbs+9Pro Database errors
Post by: KStevens on 2012-12-01 01:20:11

I completely uninstalled TP7Pro, Installed TP9Pro, and upon start I get the following:
(http://images/uploaded/2012120106133650b9a01016d27.jpg)

I then click [OK] and get

(http://images/uploaded/2012120106141650b9a0383704c.jpg)

I then click [OK] and get

(http://images/uploaded/2012120106150750b9a06b73c11.jpg)

I then click [OK] and get

(http://images/uploaded/2012120106152350b9a07b6db14.jpg)

I then click [OK] and get

(http://images/uploaded/2012120106153750b9a089b4049.jpg)

I then click [OK] and get

(http://images/uploaded/2012120106155550b9a09be4536.jpg)

I then click [OK] and get

(http://images/uploaded/2012120106161350b9a0ad3fbd7.jpg)

And at this point I have no idea what to do.  I have dabbled with each option, but having no experience with these things, I have no idea how to complete anything to make it work.  At which I simply click [EXIT] and cuss for a bit then start again.

I have Windows 7 Pro on a very powerful laptop that has never had a problem running anything, including advanced 3D modeling software.  I have used Thumbs since the very first iteration. I have never had issues until now.

Can we get a walk through of some sort to solve this issue?

Kyle

Title: Thumbs+9Pro Database errors
Post by: Gary on 2012-12-01 10:49:23

Kyle,

It sounds like something went bump during the install process.  When I installed V9, the default database was created as "C:\ProgramData\ThumbsPlus\Thumbs.tpdb8".

The V9 setting files are stored in the folder "C:\Users\\AppData\Roaming\ThumbsPlus\".

Can you use a file manager, like Windows Explorer, to find out what files are located in "C:\ProgramData\ThumbsPlus" and "C:\Users\\AppData\Roaming\ThumbsPlus\"?  (Specifically, you are looking for the file "Thumbs.tpdb8".)

Also, you will not be able to open your V7 database file with V9 unless it is converted.

Gary

Title: Thumbs+9Pro Database errors
Post by: KStevens on 2012-12-02 14:10:44

I worked my through to both locations suggested:
"C:\ProgramData\ThumbsPlus" and "C:\Users\\AppData\Roaming\ThumbsPlus\"

Thumbs.tpdb8  is located in "C:\ProgramData\ThumbsPlus"

When I try to direct the software to it through "open an existing database", and then it runs me through all the same errors.

I have uninstalled and reinstalled TP9 twice to ensure I did not miss something.  But no dice.


Kyle

Title: Thumbs+9Pro Database errors
Post by: Gary on 2012-12-02 21:54:49

Kyle,

This is just a shot in the dark - when you log on to Win7, are you an administrator?  "C:\ProgramData" is a system hidden folder and there might be a conflict trying to open the database file in that folder if you are not an administrator.

Try this - go thru all the errors and when you get to #7, chose "Create a new database" and create it in your "C:\Users\\AppData\Roaming\ThumbsPlus\" folder.  If that works, go to Options, Preferences, Startup tab and set the initial database to the one you created.

Please let me know ...

Gary