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ThumbsPlus v10 Questions / Out of memory error message

« on: 2016-11-13 18:29:33 »

My neighbor is using your ThumbsPlus V10. She swears she hasn't changed any settings but all of her thumbnails are gone. I can see her pictures using the Windows Photo program.
I told ThumbsPlus to scan her Tree and Disk. In the bottom right pane it shows it is scanning, but it jumps from 33%, 66%, then 100% and then there is a yellow !. When I click on the icon I get the following error message:

<7505> UNZIP D:\Burson Profile\Program Files (x86)\OpenOffice 4\share\config\images_brand.zip: Library out of memory
<7505> UNZIP D:\Burson Profile\Program Files (x86)\OpenOffice 4\share\config\images_brand.zip: Library out of memory
<7505> UNZIP D:\Burson Profile\Program Files (x86)\OpenOffice 4\share\config\images_brand.zip: Library out of memory
<7505> UNZIP D:\Burson Profile\Program Files (x86)\OpenOffice 4\share\config\images_brand.zip: Library out of memory


Can someone please tell me what is wrong and how to fix it for her.

Thank you