Support has not been of much help in this.
I have several scanners either hooked up via WiFi, USB or Ethernet to my PC and I have used most of them, Epson V37, Epson WF-3530, HP Envy, on my PC and used Thumbsplus 7 and 9 to initiate the scan process for photos.
Currently neither version, ThumbsPlus 7 or 9, recognizes I have scanners on my Windows 8.1 machine. I can use the scanning software in all the scanners listed above with no problem. I just cannot use any version of Thumbsplus on my computer to initiate the scan process.
At one time I had a problem with the Epson using Epson Scan's scanning software but that problem has been fixed.
I have run two different anti-virus applications looking for some Malware but I haven't found anything.
Anyone run across this problem before.
System Information From ThumbsPlus Pro 7 and 9. Note my operating system is 8.1.
ThumbsPlus 7
ThumbsPlus 9
ThumbsPlus 9 does not recognize there are scanners in my system.