Messages

1

ThumbsPlus v10 Questions / Cannot uninstall Beta build

« on: 2016-07-14 23:26:24 »

Thank you so much for the in depth response.  I found my registration email, so I'm good there.  Funny thing is, I've already gone into the registry, and removed anything that came up under the searches, Thumbs, Thumbsplus, thumbs10, and Cerious, being careful only to remove entries that actually do pertain to ThumbsPlus.  What you've provided is a big help, I will go in and see if those items are in fact removed.

Thanks again for your assistance :)

2

ThumbsPlus v10 Questions / Cannot uninstall Beta build

« on: 2016-07-14 14:04:15 »

Hi everyone,

Something happened to my Thumbs+ installation, I'm guessing during my upgrade from Win7 to Win10.  Though I'm not sure why that would be.  Anyway, I cannot install 4011, as I get an error message stating prior build detected, and a fatal error occurs when setup tries to remove the beta version.  It says "please uninstall it yourself, via add/remove programs".  Which I have done.  I'm guessing the uninstall process got corrupted somehow.  Now I cannot install any build of thumbs plus.

I just used CCleaner to hopefully clear any remnants of thumbs plus, and attempted to try to install again, but to no avail.

What and where in the registry do I need to wipe out, in order for me to install again.  And will my license be lost?

Thanks very much for any help.