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Why have I not received my registration information?


Laura Shook:
1. MOST likely your registration information is sitting in a SPAM folder. PLEASE whitelist in your e-mail options so that you can receive our e-mail!

2. ThumbsPlus orders are processed manually during business hours. If your order is placed after hours your registration information will be e-mailed the next business day.

3. Sometimes old e-mail addresses are used by PayPal when your orders are sent to us. If you haven't received your registration information within 2 business days please e-mail requesting your code. We will change your e-mail address in our customer database if we have the incorrect address.

Our hours are 9am - 4pm EST, Monday through Friday.

E-mail us at either of these addresses:


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