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Author Topic: No Reply at all from support - Am I the only one?  (Read 3002 times)

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webcandesign

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No Reply at all from support - Am I the only one?
« on: 2014-06-27 15:40:36 »
HI! I have an issue with TP being unable to load due to a ODBC database error and some people have replied and tried to help ( And I thank all of them :) ) and I have posted a few emails to tech support without any word from them at all, not even a acknowledgement email. I have seen another post complying of the same issue. Has anyone else received anything from tech support other than sales help?

I hope this program is not going the ways of vapor ware.
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Gary

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No Reply at all from support - Am I the only one?
« Reply #1 on: 2014-06-27 18:47:26 »
Not a word from Cerious on any issue reported.  I don't waste the time any more.  It is a shame to see a great product go this way.
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TimWright

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No Reply at all from support - Am I the only one?
« Reply #2 on: 2014-12-01 09:19:06 »
I agree.  They seem to have lost interest.  Shame.
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Daan van Rooijen

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No Reply at all from support - Am I the only one?
« Reply #3 on: 2014-12-01 19:24:51 »
It's best to address your mail to lshook@cerious.com (Laura Shook). Use the word ThumbsPlus in the subject line and be sure to whitelist cerious.com in any spamfilters that your provider or your email client may be applying.
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