Last week I was going to go for the upgrade offer as support had seemed to be getting their act together.
However my upgrade path wasn't on the special offer list (TP9 Pro to TP9 Home Network). I emailed sales for clarification and I'm still waiting for a reply.
A reply now would be useless, as the summer sale offer has ended, and I haven't been able to take advantage.
I am glad about the recent support improvements, but come on Cerious, if you want to be taken seriously as a software house, you still need to do better.