Author Topic: No Scanners Detected  (Read 4797 times)

0 Members and 1 Guest are viewing this topic.

CharlesTreavers

  • Member
  • **
  • Posts: 15
    • View Profile
No Scanners Detected
« on: 2015-03-18 16:37:27 »
I have V9 sp2 and since I updated to build 3946, my CanoScan 5600F scanner is no longer detected - it has worked on all previous versions and builds.

The scanner works perfectly in its own software and in Windows Paint but not Thumbsplus.

I have reinstalled the scanner software and also got the latest drivers.

Any ideas.

Daan van Rooijen

  • Administrator
  • Sr. Member
  • *****
  • Posts: 933
    • View Profile
No Scanners Detected
« Reply #1 on: 2015-03-18 17:49:54 »
Have you tried 'redetect scanners' under Image | Acquire | Twain Setup?

For additional ideas, see these threads:
http://forums.cerious.com/forum/index.php?id=1846
http://forums.cerious.com/forum/index.php?id=4291
I'm volunteering as a moderator - I do not work for Cerious Software, Inc.

CharlesTreavers

  • Member
  • **
  • Posts: 15
    • View Profile
No Scanners Detected
« Reply #2 on: 2015-03-18 18:06:21 »
Yes !!

Daan van Rooijen

  • Administrator
  • Sr. Member
  • *****
  • Posts: 933
    • View Profile
No Scanners Detected
« Reply #3 on: 2015-03-18 18:57:19 »
> Yes !!

'Yes' as in "Yippie it works", or as in "yes I tried all that, but it still doesn't work" ?  :)
I'm volunteering as a moderator - I do not work for Cerious Software, Inc.

CharlesTreavers

  • Member
  • **
  • Posts: 15
    • View Profile
No Scanners Detected
« Reply #4 on: 2015-03-19 03:27:45 »
It is yes I have tried that and it doesn't work, I was just exasperated that I was asked such an obvious question.

Daan van Rooijen

  • Administrator
  • Sr. Member
  • *****
  • Posts: 933
    • View Profile
No Scanners Detected
« Reply #5 on: 2015-03-19 12:26:04 »
You'd be surprised how many people overlook the obvious solutions.

When you don't mention which solutions you already tried (and when you don't even provide any relevant information about your platform), you're wasting both your own and other peoples' time.
I'm volunteering as a moderator - I do not work for Cerious Software, Inc.

CharlesTreavers

  • Member
  • **
  • Posts: 15
    • View Profile
No Scanners Detected
« Reply #6 on: 2015-03-19 13:40:21 »
The reason I posted onto the forum is because Cerious do not appear to answer a submitted problem report, they seem incapable updating their software without creating new problems.

While I might be completely wasting my time by posting, it is in the slim hope that someone else might be encountering a similar problem. You never know, someone might be able to throw some light on the problem but by guessing and throwing in obvious suggestions, albeit with the best intentions, isn't really helpful.