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ThumbsPlus v7-v9 Questions / does anyone get Support replies from Cerious
« on: 2014-05-10 16:36:53 »
> just curious if other had had the lack of reply from Cerious Support, that I have seen in recent years ?
There have been many such complaints, but there've also been many e-mail delivery problems. When you write to Cerious, it helps if you mention thumbsplus in the title of your message and mention an alternate e-mail address in your message, and (particularly) if you whitelist cerious.com and thumbsplus.com in your email program. Also check the spamfilter for any replies that they may have sent to you but that were automaticaly deleted on your or your provider's side.
There have been many such complaints, but there've also been many e-mail delivery problems. When you write to Cerious, it helps if you mention thumbsplus in the title of your message and mention an alternate e-mail address in your message, and (particularly) if you whitelist cerious.com and thumbsplus.com in your email program. Also check the spamfilter for any replies that they may have sent to you but that were automaticaly deleted on your or your provider's side.