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Messages - Laura Shook

Pages: 1 ... 8 9 [10]
136
I am in the middle of testing for this problem and I will report it and put it on the list for fixing!

Kind regards,
Laura Shook
Cerious Software, Inc.

137
Hi Gary,

Thank you for your support.

ThumbsPlus can read and split the pages of a multi-page tiff file. He can't write them though. This may have been suggested 4 or 5 times in the years since we began supporting all types of tiff files. I don't know how big of a job it would be but I can bring it up.

There may be fax programs that allow users to create these multi-page files. Maybe somebody here knows of one.

Kind regards,
Laura Shook
Cerious Software, Inc.

138
Thank you for your support for ThumbsPlus.

I have one other report of this. Please try the following:

First, check and see if the printer you are printing to is marked as the default printer.

Please go to OPTIONS>ADVANCED and turn off/on "disable banded printing" and let me know if the problem is not solved.

Next go to the print catalog option box and send me a screenshot of the options selected there or you can just e-mail or post your print catalog preferences.

Kind regards,
Laura Shook
Cerious Software, Inc.


139
ThumbsPlus v7-v9 Questions / emergent image on vieving
« on: 2013-06-19 11:24:17 »
Thanks for your support.

You can turn this option off in the thumbnail options. Note that each view has different options that must be set.

OPTIONS>PREFERENCES>THUMBNAIL VIEW. De-select the option to "enable popup tips" will turn these off.

Kind regards,
Laura


140
ThumbsPlus v7-v9 Questions / Upgrade a perpetual license
« on: 2013-06-19 10:54:17 »
Thank you for your support for Cerious Software.

Please send me your name and e-mail address and I will be glad to help you with your ThumbsPlus licensing questions.

Kind regards,
Laura Shook
Cerious Software, Inc.
lshook@cerious.com
704/529-0200
877/CERIOUS

141
Not good!

ThumbsPlus users please let me know if you can duplicate this problem.

Kind regards,
Laura

142
Dear ThumbsPlus users,

This message is an addition to the update notice (that has not yet been sent) specifically for the Cerious Forums.

ThumbsPlus v9 build 3928 is now available for download and installation. This new build is located on the download pages. http://www.cerious.com/download.shtml

The following bugs have been fixed:

Worked around the problem in which Windows tried to load runtime libraries from invalid locations (runtime error R6034 and hanging on startup).

Fixed problem where the Find function was ignoring the first keyword in the list.
   
Fixed problem with Find where searching for similar images did not show any results.
   
Fixed problem with pasting images on certain OSes and with Thumbnail - Make from clipboard.

There are other issue that have been resolved. The list can be found in the release notes online.

I know that there will still be issues. I know that there will be problems that have already been reported. For that I am sorry. However, from here on I will be keeping the problem list and hopefully things will go more smoothly now as far as bug reporting and fixes in new versions.

Please only post one problem per thread about ThumbsPlus v9 build 3928 in the ThumbsPlus v9 category. Of course adding to the thread with more information is fine. This will make it much easier for me and my list process as we continue to update ThumbsPlus.

I hope that you will find this build to be much more stable.

Thank you for your continued support, extraordinary patience and for sticking with Cerious Software in the hard times since v8.

Kind regards,
Laura Shook
Cerious Software, Inc.
704/529-0200

143
Thank you again for your continued support for ThumbsPlus. I am sorry that you are having trouble.

This problem with hanging on install as well as the runtime problem can be fixed very easily.

The problem is that an application other than Microsoft  has installed a .dll to the wrong folder. This is why ThumbsPlus is NOT working.

Cerious Software can fix this problem running a diagnostic that Phillip Crews has created!

Start menu go to PROGRAMS>THUMBSPLUS>UTILITIES>THUMBSPLUS 9 (DIAGNOSE START UP.)

Upon running this diagnostic you will get an error message (PROBABLY AN INTEL error). What this means is that an application other than MS has installed a .dll to the wrong folder.  

You can rename that dll to an extension that is not recognized (ie: .old) or delete it from your system.

PLEASE give it a try and let me know if you need further help.

Kind regards,
Laura Shook
Cerious Software, Inc.

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