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All forums => ThumbsPlus v10 Questions => Topic started by: wingfield on 2023-08-01 16:05:23

Title: your session is not active error
Post by: wingfield on 2023-08-01 16:05:23

Hello,

I'm moving thumbs to a new computer.  it seems to have worked in that the app opens; but after a short time, I get the below message.  any thoughts on how to get red of this??

"your session is not active in the thumbspus pro database for multi-user license validation.  the database may be unreachable or damaged, or your computer was not able to check in for 5 minutes.

at that point, the app closes.

thoughts???

Title: Re: your session is not active error
Post by: Daan van Rooijen on 2023-08-02 07:41:25

I'd try again after rebooting the PC.
If that doesn't help, run TP with elevated rights (as admin). Re-enter your license details.
If that doesn't help either, reinstall, but run the installer with elevated rights.