106
ThumbsPlus v7-v9 Questions / Multimonitor switching 3928
« on: 2013-07-10 16:28:13 »
Rainer are you still having this problem? If so I would like a look at your preferences.
Kind regards,
Laura
Kind regards,
Laura
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107
ThumbsPlus v7-v9 Questions / Export similar Image list
« on: 2013-07-10 15:40:14 »
Thank you for your support for ThumbsPlus.
While ThumbsPlus isn't designed to work in this way, you can generate a found list (of similar images) and use MS Access to export.
Please let me know if you need assistance!
Kind regards,
Laura Shook
Cerious Software, Inc.
While ThumbsPlus isn't designed to work in this way, you can generate a found list (of similar images) and use MS Access to export.
Please let me know if you need assistance!
Kind regards,
Laura Shook
Cerious Software, Inc.
108
ThumbsPlus v7-v9 Questions / Path passed to external programs 3928
« on: 2013-07-10 15:32:37 »
I am so sorry for missing this post while trying to get back to and support from these forums.
This is a bug. I will report it and document it so that we can get it fixed before the next release.
Thank you for your continued support Rainer Kasten!
Kind regards,
Laura Shook
Cerious Software,Inc.
This is a bug. I will report it and document it so that we can get it fixed before the next release.
Thank you for your continued support Rainer Kasten!
Kind regards,
Laura Shook
Cerious Software,Inc.
109
ThumbsPlus v7-v9 Questions / Alt+Num thumbnail sort keyboard shortcuts TP9-3928,
« on: 2013-07-10 15:25:41 »
Note that in ThumbsPlus v9 you can set up your own keystrokes! Click the menu and go to customize>keyboard
About the TWAIN setup, I do not have any trouble with the options changes between tasks or when re starting ThumbsPlus. Are you running build 3928?
Kind regards,
Laura
About the TWAIN setup, I do not have any trouble with the options changes between tasks or when re starting ThumbsPlus. Are you running build 3928?
Kind regards,
Laura
110
ThumbsPlus v7-v9 Questions / Alt+Num thumbnail sort keyboard shortcuts TP9-3928,
« on: 2013-07-10 15:21:40 »
Hi Gary,
At this time in ThumbsPlus v9 you can sue ctrl+Tab. Note that you can also customize keystrokes in v9.
Kind regards,
Laura
At this time in ThumbsPlus v9 you can sue ctrl+Tab. Note that you can also customize keystrokes in v9.
Kind regards,
Laura
111
ThumbsPlus v7-v9 Questions / Custom thumbnail view toolbar icon TP9-3928
« on: 2013-07-10 15:17:26 »
I think that I understand. The only advice I can give you is to choose another toolbar button in v9 as the buttons are not all the same.
Kind regards,
Laura
Kind regards,
Laura
112
ThumbsPlus v7-v9 Questions / MP3 files TP9-3928
« on: 2013-07-10 15:04:57 »
Hi Gary,
This is a bug. Thanks for the help. I will make sure that this issue is addressed in the next release!
Kind regards,
Laura
This is a bug. Thanks for the help. I will make sure that this issue is addressed in the next release!
Kind regards,
Laura
113
ThumbsPlus v7-v9 Questions / Internal Video Player TP9-3928
« on: 2013-07-10 15:03:51 »
Hi Gary,
Thanks for your support!
In v7 the movie interface was different. I like it in v9 better. You are correct that some of the options do not work. However all of the options in the v7 movie interface do work in v9. This issue is "other" options that are unique in the v9 interface do not always work. Some people have great luck with different codecs installed.
We are always working on the support for your movies. It is an area that changes often.
Maybe there are people here on the forums that use codecs. It would be great if they could lend some help.
Kind regards,
Laura Shook
Cerious Software, Inc.
Thanks for your support!
In v7 the movie interface was different. I like it in v9 better. You are correct that some of the options do not work. However all of the options in the v7 movie interface do work in v9. This issue is "other" options that are unique in the v9 interface do not always work. Some people have great luck with different codecs installed.
We are always working on the support for your movies. It is an area that changes often.
Maybe there are people here on the forums that use codecs. It would be great if they could lend some help.
Kind regards,
Laura Shook
Cerious Software, Inc.
114
ThumbsPlus v7-v9 Questions / Browsing mobile phone?
« on: 2013-07-10 14:52:45 »
Hi Micheal,
Well Phillip and I thought probably not. But then Heather (my assistant) interrupted with the news that she has helped others with this same request! Go figure. She is learning fast!
When you plug in the phone with USB, there should be some kind of notification window or pop-up that lets you go to USB options. In those options, you will need to switch the phone from MTP to PTP (Camera). Once that's done, open ThumbsPlus, go to TWAIN setup, and the phone should now show up in the drop-down menu. Then, just go to Image Acquire and browse to whatever folder the images are in. However it probably depends on the phone.
I think that is cool!
Kind regards,
Laura
Well Phillip and I thought probably not. But then Heather (my assistant) interrupted with the news that she has helped others with this same request! Go figure. She is learning fast!
When you plug in the phone with USB, there should be some kind of notification window or pop-up that lets you go to USB options. In those options, you will need to switch the phone from MTP to PTP (Camera). Once that's done, open ThumbsPlus, go to TWAIN setup, and the phone should now show up in the drop-down menu. Then, just go to Image Acquire and browse to whatever folder the images are in. However it probably depends on the phone.
I think that is cool!
Kind regards,
Laura
115
ThumbsPlus v7-v9 Questions / Tree in Desktop>Documents Pictures v C\Users\MyName\Pictures
« on: 2013-07-10 14:42:38 »
Thank you for your support for ThumbsPlus.
I have tried to duplicate this problem on several systems and I can't. Also these tests have been made on Win7 or later. There are 2 picture folders. One is in a PUBLIC folder and another in the My Picture folder. Without fail, both folders hold the exact same images. I don't know what to tell you. Do you have any software that may edit or access your directory structure in any way?
I hope that someone here on the forums may have an idea!
Kind regards,
Laura Shook
Cerious Software, Inc.
I have tried to duplicate this problem on several systems and I can't. Also these tests have been made on Win7 or later. There are 2 picture folders. One is in a PUBLIC folder and another in the My Picture folder. Without fail, both folders hold the exact same images. I don't know what to tell you. Do you have any software that may edit or access your directory structure in any way?
I hope that someone here on the forums may have an idea!
Kind regards,
Laura Shook
Cerious Software, Inc.
116
ThumbsPlus v7-v9 Questions / Really? There are still issues with poor support
« on: 2013-07-10 14:18:33 »
Dear Pete,
Thanks again for your support of Cerious Software!
You sent a message to my orderdesk on the 4th of July. We are a small company and some of us work through holidays. However, I gave my staff the option for a well needed break. I was here the 5th but only looked at my e-mail. The rest of the staff took a long weekend. Your e-mail was answered on Monday and you were offered the option to upgrade at the sale price. All orders that were made during the July 4th weekend were charged the sale price - even well into Monday. Your e-mail was answered by Heather. I have a copy in front of me. If you would like a copy via e-mail let me know. Or, I will post it here if you would rather I do.
I am working as hard as I can Peter. All of us are dedicated to Cerious/ThumbsPlus. It would be nice if you let me know your concerns instead of putting up forum posts before giving me the chance or time to address the issue. Please note that we did offer the upgrade you were seeking.(PRO to HOME NETWORK)If you want a screen shot of that offer let me know.
Please note that you can also call during our office hours. We do answer the phone as well.
For the trouble that we have caused you I have upgraded you to the v9 Home Network license at no charge. I have sent your registration information via e-mail. Please enjoy v9!
Cheers!
Laura
704/529-0200
PS: If anyone else here on the v9 forum feels slighted, let me know via e-mail or phone and I will be glad to discuss it privately.
Thanks again for your support of Cerious Software!
You sent a message to my orderdesk on the 4th of July. We are a small company and some of us work through holidays. However, I gave my staff the option for a well needed break. I was here the 5th but only looked at my e-mail. The rest of the staff took a long weekend. Your e-mail was answered on Monday and you were offered the option to upgrade at the sale price. All orders that were made during the July 4th weekend were charged the sale price - even well into Monday. Your e-mail was answered by Heather. I have a copy in front of me. If you would like a copy via e-mail let me know. Or, I will post it here if you would rather I do.
I am working as hard as I can Peter. All of us are dedicated to Cerious/ThumbsPlus. It would be nice if you let me know your concerns instead of putting up forum posts before giving me the chance or time to address the issue. Please note that we did offer the upgrade you were seeking.(PRO to HOME NETWORK)If you want a screen shot of that offer let me know.
Please note that you can also call during our office hours. We do answer the phone as well.
For the trouble that we have caused you I have upgraded you to the v9 Home Network license at no charge. I have sent your registration information via e-mail. Please enjoy v9!
Cheers!
Laura
704/529-0200
PS: If anyone else here on the v9 forum feels slighted, let me know via e-mail or phone and I will be glad to discuss it privately.
117
ThumbsPlus v7-v9 Questions / Build 3928 - now I cannot see network drives
« on: 2013-07-03 15:52:20 »
This is a known bug but easy to work around. Just map one network drive and then ThumbsPlus will show your entire network.
This bug is on the list of fixes for the next release of ThumbsPlus.
Kind regards,
Laura Shook
Cerious Software, Inc.
This bug is on the list of fixes for the next release of ThumbsPlus.
Kind regards,
Laura Shook
Cerious Software, Inc.
118
ThumbsPlus v7-v9 Questions / 3928 No database import
« on: 2013-07-03 15:45:16 »
Hi Pete and other ThumbsPlus users,
The import function is broken in ThumbsPlus v9. This is a major bug that we are treating as such and it will be fixed for the next release of ThumbsPlus.
Kind regards,
Laura Shook
Cerious Software, Inc.
The import function is broken in ThumbsPlus v9. This is a major bug that we are treating as such and it will be fixed for the next release of ThumbsPlus.
Kind regards,
Laura Shook
Cerious Software, Inc.
119
ThumbsPlus v7-v9 Questions / File Rename Issue TP9-3928 (previous releases as well)
« on: 2013-07-03 15:37:56 »
Getting a little happy on the forums lately?
This has been reproduced here in house. You don't have to go through the steps that you as a better work around is to use the F5 key.
Thank you for the report Gary. This issue will be fixed in the next release.
Kind regards,
Laura
This has been reproduced here in house. You don't have to go through the steps that you as a better work around is to use the F5 key.
Thank you for the report Gary. This issue will be fixed in the next release.
Kind regards,
Laura
120
ThumbsPlus v7-v9 Questions / Task Indicators TP9-3928
« on: 2013-07-03 15:33:59 »
> Why does the Tasks pane not display task counts as TP7? [Tasks (1/2)]
Because we broke it!
This has been added to the list of bug fixes for the next release of ThumbsPlus.,
-Laura
Because we broke it!
This has been added to the list of bug fixes for the next release of ThumbsPlus.,
-Laura