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Can't get video to work

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Laura Shook:
The problem you are having is most likely the result of old, bad, incompatible or incorrect codec(s) on your system. There are a wide variety of codecs that are available everywhere. We can't control what user has what codec etc.. there are simply TOO many.

1. The following information has helped many ThumbsPlus users and it is not a difficult process at all. With the correct codecs on the system ThumbsPlus v10 works very well!  It does not matter what version of Windows you are on or whether or not these files play in other movie players. (Please note that installing the codecs I suggest will not cause other movie players any trouble.)

I have never had anyone not be helped by the following information, in fact, here are some replies still sitting in my inbox as I haven't had time to close them yet:

K-Lite Codec Mega Pack
.... everything is ok again!! Playing, making a thumbnail, no problem.

.....Thanks.  That got my MP4 files working again.

.....Thanks very much. It worked perfectly and your video player is very smooth on my machine.

The solution:

ThumbsPlus is designed to work with animation files with the default codecs that are installed on your system. Codecs can be overwritten by other applications or become corrupted. Please try installing these specific codecs:

I have had great success in the past with K-Lite Codec Mega Pack as it installs some alternate movie codecs that may help.

I have many customers who have used this codec pack and I have never had a complaint about its use. It is free and you can download it here:
http://www.free-codecs.com/K_Lite_Codec_Pack_download.htm

2. If you don't want to install the codecs that WILL work with the ThumbsPlus v10 Movie Player (and won't cause issues with other players), you have several other options.

*Right click the thumbnail box and go to "Edit" to open the movie in the associated movie player on your computer.

*Right click a thumbnail box of a movie format and go to "configure type". Change file loading to "None" and then when double clicking a thumbnail the movie will open in the associated player on your computer.

*You can put a toolbar icon for any movie player (any program in fact) on the ThumbsPlus toolbar.  If you have several players you like, you can put icons on the toolbar for all of them.

I have attached 3 images to a new subject in the ThumbsPlus v10 FAQ forum:
My movies won't play - or are playing with the incorrect orientation
http://forum.thumbsplus.com/forum/index.php?topic=6173.0

*Configuring ThumbsPlus to play movies in another movie player
*Putting toolbar icons for other movie players on the ThumbsPlus toolbar
*Configuring new movie file types like .mts files

If you need further assistance please e-mail support@thumbsplus.com

Kind regards,
Laura
ThumbsPlus.com

Laura Shook:
I noticed that someone reported in this thread that the codec pack suggested did not fix a problem with playing movies in ThumbsPlus.

I have never been informed by anyone that this didn't fix any problem with playing movies. If this is happening with only one format, I wonder if the file type configuration isn't set up correctly.

I have attached an image that illustrates the configuration for mpg, mp4, mov and avi files.

Please also note that ThumbsPlus v11 will have a brand new movie player better suited for 2019!

Kind regards,
Laura
ThumbsPlus.com
support@thumbsplus.com

CharlesTreavers:
I have just installed a new graphics card, a Nvidia Geforce GT 710 and have exactly the same problem with videos being blank but after some research it appears that it is indeed Thumbsplus that is the problem and has nothing to do with codecs.

It is because legacy overlays are not supported when attempting to render the video.

I have been using Thumbsplus for years and despite not being able use my scanner, a CanoScan5600F within the program, I have stuck with it but now I am unable to view my video files there really doesn't seem much point. Of course I could use an external program to view the videos but that is hardly a very satisfactory solution.

Jens Rieger:
since I couldn't solve this problem (the codecs are always up to date), I started to use the VLC player.
The thing was that I clicked on a video, a black window poped up with no video but the sound. When I clicked the video once again while the black window was still running the sound, the video plays correctly in the second window.

Jens

CharlesTreavers:
That sounds like a workaround Jens, I think the plan would be to open ThumbsPlus,  open then pause any video which will have a black window, leave it open, then view videos as required which will play perfectly.




 

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